Two weeks ago, the six-year-old Hannah broke her leg. In the beginning, everything seemed fine, and it looked like that there would be no need for an operation. However, during the last examination, her orthopaedist told her parents that a surgery was inevitable and would be performed at the beginning of next week. When Hannah heard the word “surgery” and that would have to go to the hospital, she started crying. She remembered being hospitalised for acute laryngitis a year ago. The parents were provided with instructions and sent to a preoperative examination. At the preoperative examination, Hannah was hiding behind them. Her parents explained that, recently, she had become more frightened, slept poorly and ate less. She continued asking if she would have to stay in the hospital and be there alone. How could parents with children use their time in the waiting room?